SMB ORDER LOAD REPORT
Document Overview
| Field | Details |
|---|---|
| Process Name | SMB OL report |
| Segment | SMB |
| Process Family | Lenovo India |
| Process User(s) | Wyzmindz solutions pvt ltd |
| Process Purpose | This report is instrumental in providing actionable insights, tracking performance, and supporting Lenovo’s sales strategies |
Version history
| Version Tag | Prepared By | Date of Update/Revision | Reviewed by | Approved by | Revision Details |
|---|---|---|---|---|---|
| V 1.0 | Sanjay Gowda | 12-12-2025 | Sushruth Vasista | Vishwanath Mosale | SOP Document Creation |
Distribution & Access List
| Designation | Read | Write | Approval |
|---|---|---|---|
| Analyst | Yes | No | No |
| Team Lead | Yes | Yes | No |
| Manager | Yes | Yes | Yes |
1.1 Purpose
The purpose of the SMB OL report is to provide a reliable and structured daily report that captures sell-through performance for the SMB segment. The report ensures accurate consolidation of data through pivot analysis, validates totals against mailbox records, and tracks key performance indicators such as Commits, Day Actuals, and Week-to-Date (WTD) Actuals.
1.2 Scope
- Geographic Scope: India.
- Business Segment: SMB Segment
- Process Frequency: Everyday
- Key Distributors Covered: INGRAM, RASHI, REDINGTON, SAVEX, and SUPERTRON.
1.3 Business/Segment Overview
The Small and Medium Business (SMB) segment focuses on driving sales performance across desktop and visual product categories through Lenovo’s distributor network. This segment plays a critical role in achieving business growth by catering to SMB customers with scalable and cost-effective technology solutions distributor performance, and progress against commitments, thereby enabling Lenovo sales and operations teams to track performance, identify gaps, and take timely corrective actions.
1.4 Responsibility and authority
| Role | Name |
|---|---|
| Analyst | Sanjay Gowda |
| Process Owner | Nadeem Budihal |
| Process Manager | Dayanand U |
| Approval Authority | Vishwanath Mosale |
1.5 Escalation Matrix
Escalation Matrix – WyzMindz Solutions Pvt Ltd (India)
| Sl. No | Name | Designation | Email ID |
|---|---|---|---|
| 1 | Sushruth Vasista | Manager | sushruth.vasista@wyzmindz.com |
| 2 | Vishwanath Mosale | Director | vishwanath.mosale@wyzmindz.com |
Escalation Matrix – Lenovo India Pvt Ltd
| Sl No | Name | Designation | Email ID |
|---|---|---|---|
| 1 | Marlene Pinto | Manager | mpinto4@lenovo.com |
1.6 RACI Matrix
RACI Matrix – WyzMindz Solutions Pvt Ltd India
| Report / Process | Responsible | Accountable | Consultation | Informed |
|---|---|---|---|---|
| SMB OL report | Sanjay Gowda | Sanjay Gowda | Dayanand. U | Lenovo Ind Pvt Ltd,Wyzmindz Solutions pvt Ltd India |
1.7 Access Required
- Outlook & Webmail Access
- Access to Ms Office Suite
- Access to it.irainbow@wyzmindz.com Mails (to get latest DSR’s)
- Access to smbops@lenovo.com
1.8 Legends
- MTM: Machine Type Model (Product Number)
- INVMTM: Concatenated field of Invoice Number and MTM
- NA: Not Available
1.9 Flow Chart
1.10 Process Description
“SMB OL report Date” on Wyzmindz ID
Start
Open AP Data of the current Date ---> Select DSK, MOB & Workstation from Brand Code ---> Select Executable from Backlog type ---> Select Current Qtr from ROL_qtr ---> Select MM & SM from CONRELSMB ---> Now Check the volume by selecting MM & SM ---> Then numbers should match with SMB OL Dashboard ---> then share it from smbops Id
END
1.16 Communication
TO Recipients: J Leslie jleslie@lenovo.com; Kalpesh Chande kchande@lenovo.com; Vikram Mulye vmulye@lenovo.com; T Renganathan trenganathan@lenovo.com; Ashish Sikka ashsikka@lenovo.com; Kuhel Chowdhury1 kchowdhury1@lenovo.com; Lalit Sonvarrsa lsonvarsha@lenovo.com; Marlene Pinto mpinto4@lenovo.com; Neetu Kulkarni2 nkulkarni2@lenovo.com; Rishabh Rawat rrawat@lenovo.com; Mithun Gosavi mgosavi@lenovo.com; Rajkumar Bhatt rbhatt@lenovo.com; 'achabra@lenovo.com'; Kapil Bhatia kbhatia@lenovo.com; Rajkumar Bhatt rbhatt@lenovo.com; Saqib Jameel sajameel@lenovo.com; Ilayaraj Saravanan isaravanan@lenovo.com; Rohit Midha rmidha@lenovo.com; Hemant Tandon htandon@lenovo.com; Maqdum Ashrafi mashrafi@Lenovo.com
1.17 Repository Details
CC Recipient: Dayanand U du@lenovo.com; Sushruth Vasista svasista@lenovo.com; 'fulfillment.c@wyzmindz.com'; 'jospha.jeevitha@wyzmindz.com'