DOA SUPPORT

The DOA (Dead On Arrival) process is designed to manage and handle defect-related product returns efficiently, ensuring timely resolution for Lenovo's customers and partners.

  • Validation of Serial Numbers & checking PO availability
  • End-to-end coordination with internal stakeholders and clients
  • Preparation of consolidated data for PO creation
  • Timely communication providing accurate updates on DOA requests

This ensures smooth operational flow, accurate tracking of returns, and maintains high service quality for Lenovo India.