PREDICTABILITY

Process Overview

Field Description
Process Name Predictability
Segment SMB
Process Family Lenovo India
Process User(s) Wyzmindz solutions pvt ltd
Process Purpose This report is instrumental in providing actionable insights, tracking performance, and supporting Lenovo’s sales strategies

Version history

Version Tag Prepared By Date of Update/Revision Reviewed by Approved by Revision Details
V 1.0 Sanjay Gowda 12-12-2025 Sushruth Vasista Vishwanath Mosale SOP Document Creation

Distribution & Access List

Designation Read Write Approval
Analyst Yes No No
Team Lead Yes Yes No
Manager Yes Yes Yes

1.1 Purpose

The Predictability process is designed to provide a structured and reliable view of weekly performance against commitments for Lenovo India’s SMB segment. The primary purpose of this report is to consolidate commits and actuals from multiple sources such as waterfall reports, DSRs, and the OPS scorecard into a single predictability framework.

1.2 Scope

  • Geographic Scope: India.
  • Business Segment: SMB Segment
  • Process Frequency: Every Tuesday
  • Key Distributors Covered: Rashi, Redington, Savex, Supertron & Ingram

1.3 Business/Segment Overview:

This process supports Lenovo’s SMB sales operations by transforming operational and finance-aligned inputs into actionable predictability insights. Managed by the MIS and reporting teams, the activity involves integrating data from SMB and Mid-Market sell-through and sell-out reports, standardizing weekly metrics, and presenting region-wise performance trends. The output helps sales leadership and operations teams evaluate forecasting effectiveness

1.4 Responsibility and authority:

  • Analyst: Sanjay Gowda
  • Process Owner: Nadeem Budihal
  • Process Manager: Dayanand U
  • Approval authority: Vishwanath Mosale

1.5 Escalation matrix: (Wyzmindz and Lenovo)

Escalation Matrix - Wyzmindz Solutions Private Ltd

Level Name Designation Mail
1 Sushruth Vasista Manager sushruth.vasista@wyzmindz.com
2 Vishwanath Mosale Director vishwanath.mosale@wyzmindz.com

Escalation Matrix – Lenovo india Private Ltd

Level Name Designation Mail
1 Marlene Pinto Manager mpinto4@lenovo.com

1.6 RACI Matrix:

RACI Matrix – WyzMindz Solutions Pvt Ltd India

Report / Process Responsible Accountable Consultation Informed
Predictability Sanjay Gowda Sanjay Gowda Dayanand. U Lenovo Ind Pvt Ltd,Wyzmindz Solutions pvt Ltd India

1.7 Legends

  • SMB Overall ST WF
  • SM SO WF
  • Ops Scorecard
  • SMB Overall ST DSR
  • SM SO DSR

1.8 Access Required

  • Outlook & Webmail Access
  • Access to smbops@lenovo.com Mails (to get latest DSR’s)

1.9 Flow Chart

Flow Chart

1.10 Process Description

  • 1.10.1 Open MM ST WF (Published on Tuesday) PROCESS DESCRIPTION

  • 1.10.2 Open SM ST & SO WF (Published on Tuesday) PROCESS DESCRIPTION

  • 1.10.3 Open OPS Scorecard (Published on Tuesday) PROCESS DESCRIPTION

  • 1.10.4 Open Predictability Template & Rename it for Previous Week PROCESS DESCRIPTION

  • 1.10.5 Copy the Commits and Actuals for SMB OL from OPS Scorecard, SMB OL Sheet PROCESS DESCRIPTION

  • 1.10.6 Do the same from MM ST & SM SO, ST WF Copy and Paste the Commits only for the Particular week PROCESS DESCRIPTION

  • 1.10.7 Do the same from MM ST & SM SO, ST WF Copy and Paste the Commits only

  • 1.10.8 Open “SMB Overall ST DSR” Go to Data sheet
  • 1.10.9 Change Week 5a, 5b to 5, 9a, 9b to 9 In Week Column
  • 1.10.10 Put a Classic Pivot
    • Filter: DSR Type, BP Category
    • Row: Region
    • Col: Week
    • Values: Field1(CA/1000)
    • Select MM from DSR type Select Region East, West, North & south
    • Copy & paste the values in SM ST Region Wise Actuals For all Regions PROCESS DESCRIPTION
  • 1.10.11 Now Select SM from DSR Type
  • 1.10.12 From BP Category select LEP, Non-Rebated Breadth & SRD and Paste actuals for SM ST
  • 1.10.13 Open “SM Overall SO DSR” Go to Data sheet
  • 1.10.14 Change Week 5a, 5b to 5, 9a, 9b to 9 In Week Column
  • 1.10.15 Put a Classic Pivot
    • Filter: BP Category
    • Row: Region
    • Col: Week
    • Values: Field1(CA/1000)
    • Select SM from DSR type Select Region East, West, North & south
  • 1.10.17 From BP Category select LEP, Non-Rebated Breadth & SRD and Paste actuals for SM SO
  • 1.10.18 Copy & paste the values in SM ST Region Wise Actuals For all Regions
  • 1.10.19 Close & save
  • 1.10.20 Share it to Daya from Lenovo ID