SMB ST DESKTOP & VISUAL DSR
Overview
| Field | Description |
|---|---|
| Process Name | SMB ST Desktop & Visual DSR |
| Segment | SMB |
| Process Family: | Lenovo India |
| Process User(s): | Wyzmindz solutions pvt ltd |
| Process Purpose: | This report is instrumental in providing actionable insights, tracking performance, and supporting Lenovo’s sales strategies |
Version history
| Version Tag | Prepared By | Date of Update/Revision | Reviewed by | Approved by | Revision Details |
|---|---|---|---|---|---|
| V 1.0 | Sanjay Gowda | 12-12-2025 | Sushruth Vasista | Vishwanath Mosale | SOP Document Creation |
Distribution & Access List
| Designation | Read | Write | Approval |
|---|---|---|---|
| Analyst | Yes | No | No |
| Team Lead | Yes | Yes | No |
| Manager | Yes | Yes | Yes |
1.1 Purpose
This document provides a detailed process DSR data for the SMB segment on a daily basis. It aims to identify quantity mismatches, missing records, and duplicate entries to ensure data consistency in Daily Manual DSR reports. The report assists in maintaining accurate sales tracking and reporting for Lenovo Consumer products.
1.2 Scope
- Geographic Scope: India.
- Business Segment: SMB Segment
- Process Frequency: Everyday
- Key Distributors Covered: INGRAM, RASHI, REDINGTON, SAVEX, and SUPERTRON.
1.3 Business/Segment Overview
This process supports Lenovo India's sales strategies by providing actionable insights and tracking performance. The process covers SMB (Small/Mid-market) segment data. It identifies and resolves issues like quantity mismatches, missing records, and duplicate entries for the seven key distributors: AEGIS, ELCOM, INGRAM, RASHI, REDINGTON, SAVEX, and SUPERTRON.
1.4 Responsibility and authority
- Analyst: Sanjay Gowda
- Process Owner: Nadeem Budihal
- Process Manager: Dayanand U
- Approval authority: Vishwanath Mosale
1.5 Escalation matrix: (Wyzmindz and Lenovo)
Escalation Matrix - Wyzmindz Solutions Private Ltd
| Level | Name | Designation | |
|---|---|---|---|
| 1 | Sushruth Vasista | Manager | sushruth.vasista@wyzmindz.com |
| 2 | Vishwanath Mosale | Director | vishwanath.mosale@wyzmindz.com |
Escalation Matrix – Lenovo india Private Ltd
| Level | Name | Designation | |
|---|---|---|---|
| 1 | Marlene Pinto | Manager | mpinto4@lenovo.com |
1.6 RACI Matrix
RACI Matrix – WyzMindz Solutions Pvt Ltd India
| Report / Process | Responsible | Accountable | Consultation | Informed |
|---|---|---|---|---|
| SMB ST Desktop & Visual DSR | Sanjay Gowda | Sanjay Gowda | Dayanand. U | Lenovo Ind Pvt Ltd, Wyzmindz Solutions pvt Ltd India |
1.7 Access Required
- Outlook & Webmail Access
- Access to Ms Office Suite
- Access to it.irainbow@wyzmindz.com Mails (to get latest DSR’s)
- Access to smbops@lenovo.com
1.8 Legends
- MTM: Machine Type Model (Product Number)
- INVMTM: Concatenated field of Invoice Number and MTM
- NA: Not Available
1.9 Flow Chart
1.10 Process Description:
“SM SO Desktop & Visual DSR Date” on Wyzmindz ID
- Make Pivot,
- Row: New BP Category
- Col : ROL_M
- Value: Sum of CA.
-
Check above Data and Total from table in mailbox (Should match) and close.
-
Check Commits, Day actuals and WTD actuals
-
Forward the mail with below instructions.
- Pop it out from outlook.
- Change from address to SMBOPS ID and remove “FW:” from subject.
- Open previously shared DSR from SMBOPS ID (Sent Items) named “SM SO Desktop & Visual DSR Date”
- Copy TO Recipients and CC Recipients from shared mail paste in forwarding mail and Send.
TO Recipients
Maniner Singh msingh31@lenovo.com; Kapil Bhatia kbhatia@lenovo.com; Anuj Parasrampuria aparasrampur@lenovo.com; Abhishek Chaudhary achaudhary@lenovo.com; Arjun Bhujel abhujel@lenovo.com
CC Recipient
Marlene Pinto mpinto4@lenovo.com; Dayanand U du@lenovo.com; 'fulfillment.c@wyzmindz.com'; 'jospha.jeevitha@wyzmindz.com'