SMB OVERALL SELLTHRU

Process Overview

Field Description
Process Name SMB Overall ST DSR
Segment SMB
Process Family: Lenovo India
Process User(s): Wyzmindz solutions pvt ltd
Process Purpose: This report is instrumental in providing actionable insights, tracking performance, and supporting Lenovo’s sales strategies

Version history

Version Tag Prepared By Date of Update/Revision Reviewed by Approved by Revision Details
V 1.0 Sanjay Gowda 12-12-2025 Sushruth Vasista Vishwanath Mosale SOP Document Creation

Distribution & Access List

Designation Read Write Approval
Analyst Yes No No
Team Lead Yes Yes No
Manager Yes Yes Yes

1.1 Purpose

This document provides a detailed process DSR data for the SMB segment on a daily basis. It aims to identify quantity mismatches, missing records, and duplicate entries to ensure data consistency in Daily Manual DSR reports. The report assists in maintaining accurate sales tracking and reporting for Lenovo Consumer products.

1.2 Scope

  • Geographic Scope: India.
  • Business Segment: SMB Segment
  • Process Frequency: Everyday
  • Key Distributors Covered: INGRAM, RASHI, REDINGTON, SAVEX, and SUPERTRON.

1.3 Business/Segment Overview

This process supports Lenovo India's sales strategies by providing actionable insights and tracking performance. The process covers SMB (Small/Mid-market) segment data. It identifies and resolves issues like quantity mismatches, missing records, and duplicate entries for the seven key distributors: AEGIS, ELCOM, INGRAM, RASHI, REDINGTON, SAVEX, and SUPERTRON.

1.4 Responsibility and authority

  • Analyst : Sanjay Gowda
  • Process Owner : Nadeem Budihal
  • Process Manager : Dayanand U
  • Approval authority : Vishwanath Mosale

1.5 Escalation matrix: (Wyzmindz and Lenovo)

Escalation Matrix - Wyzmindz Solutions Private Ltd

Level Name Designation Mail
1 Sushruth Vasista Manager sushruth.vasista@wyzmindz.com
2 Vishwanath Mosale Director vishwanath.mosale@wyzmindz.com

Escalation Matrix – Lenovo indiaPrivate Ltd

Level Name Designation Mail
1 Marlene Pinto Manager mpinto4@lenovo.com

1.6 RACI Matrix

RACI Matrix – WyzMindz Solutions Pvt Ltd India

Report / Process Responsible Accountable Consultation Informed
SMB Overall ST DSR Sanjay Gowda Sanjay Gowda Dayanand. U Lenovo Ind Pvt Ltd, Wyzmindz Solutions pvt Ltd India

1.7 Access Required

  • Outlook & Webmail Access
  • Access to Ms Office Suite
  • Access to it.irainbow@wyzmindz.com Mails (to get latest DSR’s)
  • Access to smbops@lenovo.com

1.8 Legends

  • MTM: Machine Type Model (Product Number)
  • INVMTM: Concatenated field of Invoice Number and MTM
  • NA: Not Available

1.9 Flow Chart

process flowchart

1.10 Process Description

  • Open the “SMB Overall Sell Thru Report” report which we get on Wyzmindz PROCESS DESCRIPTION

  • Make Pivot,

    • Row: DSR Type, ROL. Value: Sum of CA. PROCESS DESCRIPTION

  • Check above Data and Total from table in mailbox (Should match) and close. PROCESS DESCRIPTION

  • Check Commits, Day actuals and WTD actuals. PROCESS DESCRIPTION

  • Forward the mail with below instructions.

    • Pop it out from outlook.
    • Change from address to SMBOPS ID and remove “FW:” from subject.
    • Open previously shared DSR from SMBOPS ID (Sent Items) named “SMB Overall Sell Thru Report” Date”

  • Copy TO Recipients and CC Recipients from shared mail paste in forwarding mail and Send.

TO Recipients:

Marlene Pinto mpinto4@lenovo.com; Ashish Sikka ashsikka@lenovo.com; Vikram Mulye vmulye@lenovo.com; Abhishek Chaudhary achaudhary@lenovo.com; Pankaj Gupta1 pgupta1@lenovo.com; Marlene Pinto mpinto4@lenovo.com; Kuhel Chowdhury1 kchowdhury1@lenovo.com; Gifty Boparai gboparai@lenovo.com; J Leslie jleslie@lenovo.com; Dejo Mathew dmathew@lenovo.com; Praveen K Singh3 pksingh3@lenovo.com; Mithun Gosavi mgosavi@lenovo.com; Mahaboob Dowla1 mdowla1@lenovo.com; Amrinder Sandhu asandhu@lenovo.com; Rajkumar Bhatt rbhatt@lenovo.com; Arvind Chabra achabra@lenovo.com; Isha Mittal imittal@lenovo.com; Kapil Bhatia kbhatia@lenovo.com; Joel Joseph William jwilliam@lenovo.com; Sampada Joshi sjoshi6@lenovo.com; Lalit Sonvarrsa lsonvarsha@lenovo.com; Donnel Varkey dvarkey@lenovo.com; Saqib Jameel sajameel@lenovo.com; Saikat Banerjee11 sbanerjee11@lenovo.com; Anuj Parasrampuria aparasrampur@lenovo.com; Mithun Kumar Naik mnaik@lenovo.com; Anuj Parasrampuria aparasrampur@lenovo.com; Vinayak Sogi2 vsogi2@lenovo.com; R. Manikandan1 rmanikandan1@lenovo.com; Vikas Malhotra vmalho@lenovo.com; Pawan Yadav5 pyadav5@lenovo.com; Rupali Dutta8 rdutta8@lenovo.com

CC Recipient:

Sushruth Vasista svasista@lenovo.com; 'Vishwanath mosale' vishwanath.mosale@wyzmindz.com; 'fulfillment.c@wyzmindz.com'; Vaibhav Chitalia vchitalia@lenovo.com